What is your processing time?
Our processing time is 1-3 business days
How long does delivery take?
Standard delivery typically takes 5 days, but you'll find delivery upgrade options available during checkout.
From where is my order shipped
Every item is meticulously handcrafted and shipped from Davie, Florida.
What is your shipping policy?
Small items are shipped via USPS First Class Mail (3-5 business days)
Larger items - UPS Ground (4-5 business days).
We are not responsible for damages during or after delivery or due to an incorrectly provided address.
In the event of shipping-related damage, please capture photos and promptly send them to us. This allows us to initiate a claim with the shipping carrier and begin the replacement process. Please note that damages resulting from client handling are not eligible for a damage claim.
What is your return policy?
Refunds are not available for personalized and custom products. However, your satisfaction is our priority. Should you encounter any issues with your product, please reach out within 5 business days of delivery. We're here to promptly address any mistakes and facilitate an exchange if needed.
What is your exchange policy?
We don't offer exchanges for personalized and custom products. Yet, ensuring your satisfaction is crucial to us. If you encounter any issues with your product, please contact us within 5 business days of delivery. We're committed to resolving any mistakes and facilitating a suitable solution.
My item arrived broken! What do I do?
We are so sorry to hear that! While rare, mishandling during shipping can occur. If your product arrives broken, do not worry —we're here to help! Please email us at firstname.lastname@example.org within 3-5 business days of delivery, providing:
- Order #
- Best contact information: Email or phone number.
- Photo/s of the damaged item
- Photo of the outside packaging
This allows us to initiate the claim process with our shipping carrier and work on your replacement. Avoid filing a claim directly with the carrier; we'll handle it to cover the replacement cost. If a direct claim is filed, your order won't qualify for a replacement.
Please note that breakages due to client handling aren't eligible for a damage claim. If the sign was accidentally broken, let us know, and we'll happily offer a discount for your replacement.
I didn't like your fonts, can I provide my own?
We have curated designs and styles that works best for laser cutting and engraving. However, you are welcome to send your option at email@example.com and we can advise if it something we can do for you
Can I get a mock up?
To expedite processing, we don't offer mock-ups for all items.
For Award Plates and Stirrers, simply mark "send proof" and provide your email to receive a design proof.
If you have specific requests or need a mock-up for other items, feel free to reach out. We're here to assist and will do our best to accommodate your needs.
Do you offer custom orders?
Yes, if you don't see something you like, please email us at firstname.lastname@example.org and we will see what we can do for you